We're seeing a user get the following problem when they try to launch the program, the splash screen appears briefly & then the text below. Not sure what the issue so any suggestions much appreciated, thanks!
lnx0023ae7c8e25 (159) sh /local/QuantumWise/atk-13.8.1/vnl/bin/vnl
libGL error: failed to load driver: i965
libGL error: Try again with LIBGL_DEBUG=verbose for more details.
Traceback (most recent call last):
File "./zipdir/NL/GUI/Main/SplashScreen.py", line 94, in run
File "./zipdir/NL/GUI/MainWindow/MainWindow.py", line 14, in <module>
File "./zipdir/NL/GUI/Actions/ToolFactory.py", line 4, in <module>
File "./zipdir/NL/GUI/Tools/CustomAnalyzer/CustomAnalyzer.py", line 37, in <module>
File "./zipdir/NL/GUI/Tools/CustomAnalyzer/Analyzers/EffectiveMass.py", line 1, in <module>
File "./zipdir/NanoLanguage.py", line 91, in <module>
File "./zipdir/NL/Calculators/EMTCalculator/EMTCalculator.py", line 31, in <module>
File "./build/vnl/lib/python2.7/site-packages/asap3/__init__.py", line 100, in <module>
ImportError: cannot import name view
lnx0023ae7c8e25 (160)
Strangely it works fine for me when I run the same thing on the same PC (running Fedora 19).
Clearly you have some OpenGL problems. Try the suggestion printed in the error message and let us know the output. That is, run
LIBGL_DEBUG=verbose /local/QuantumWise/atk-13.8.1/vnl/bin/vnl
Thank you for the suggestion but as I mentioned it works fine for another two users (including me) on the same PC i.e.
lnx0023ae7c8e25 (88) sh /local/QuantumWise/atk-13.8.1/vnl/bin/vnl
libGL error: failed to load driver: i965
libGL error: Try again with LIBGL_DEBUG=verbose for more details.
Timing: Total Per Step %
--------------------------------------------------------------------------------
File IO, nlread : 0.05 s 0.05 s 0.30% |=============|
--------------------------------------------------------------------------------
Total : 15.38 s
This is the fatal error I believe:
ImportError: cannot import name view
No problem, I'm running both sessions from my own PC via an 'ssh -X' connection so everything is identical when it comes to window managers etc. We've also checked environment setting etc and they're the same.
Can you tell me where those python files giving the error are located are & I'll try and debug it myself. I've run a find command but haven't been able to locate them.
As I mentioned it starts ok for myself and another user with that same message about libGL so I'd respectfully suggest it isn't a fatal error.
The person who purchased this license is out of the office so they'll be opening a support case when they get back but I'll like to figure out what the issue is myself if possible.
Update: we got it to work by changing the user's home dir setting to a folder on the local hard disk on the PC before running the program i.e.
setenv HOME /local/username
sh /local/QuantumWise/atk-13.8.1/vnl/bin/vnl
Can you tell me where the program stores its settings in their home directory as I suspect removing it will fix the problem permanently, thanks!