QuantumATK Forum

QuantumATK => Installation and License Questions => Topic started by: basharatwant on November 13, 2015, 02:49

Title: atkpython crashes on my laptop running windows 10
Post by: basharatwant on November 13, 2015, 02:49

I am running vnl 2015 on my laptop. while I can build, do script generation rightly, however, as I move to job manager and  click the RUN button, windows displays a message the " atkpython has stopped working". I am not able to use the program. Please suggest something.

Title: Re: atkpython crashes on my laptop running windows 10
Post by: Jess Wellendorff on November 13, 2015, 10:38

Dear Basharatwant. It would be helpful with a few more details about this issue. Are you using an ATK trial license? What sort of calculation are you trying to run (ATK-DFT, ATK-Classical, etc.) ?

Title: Re: atkpython crashes on my laptop running windows 10
Post by: basharatwant on November 14, 2015, 08:00

Yes I am using the trial version. Moreover, I am using ATK-DFT . I tried it on Windows 8 . atkpython.exe crashes. However, yesterday, I used the same on another PC running windows 8, it worked fine. job was finished successfully.

Title: Re: atkpython crashes on my laptop running windows 10
Post by: Jess Wellendorff on November 17, 2015, 11:44

Did you try completely removing the VNL-ATK installation and then reinstalling ?

Title: Re: atkpython crashes on my laptop running windows 10
Post by: Anders Blom on November 17, 2015, 11:48

Uninstalling and reinstalling will 99% never help. Did you check if this is a very large simulation, and perhaps you run out of memory?

Title: Re: atkpython crashes on my laptop running windows 10
Post by: basharatwant on November 19, 2015, 11:04

I uninstalled and installed two times. The simulation is not large, just 30 atoms. I did try it on another PC (running windows 8) , it worked fine. But the problem is my laptop ( windows 10, 16 GB RAM, i7 processor).

Title: Re: atkpython crashes on my laptop running windows 10
Post by: Anders Blom on November 19, 2015, 23:40

Hard for us to solve, if the problem is your laptop...

I would download Process Monitor from Microsoft (https://technet.microsoft.com/en-us/sysinternals/processmonitor.aspx) and run it. Add a filter to only see events related to atkpython.exe. Then start the calculation and run it until it crashes, then try to determine from the Process Monitor logs what went wrong.