QuantumATK Forum

QuantumATK => Installation and License Questions => Topic started by: Summer on April 8, 2018, 15:34

Title: Unable to connect to license server
Post by: Summer on April 8, 2018, 15:34

Dear professional,
    I use the Virtual NanoLab 2016.4 software since last year and it  always works well. However,  the  Virtual NanoLab 2016.4 can not calculate the simulation results  recently. It is caused by the licenses error, but I do not know how to solve it. The detailed errors are as follows:
License Error: (Internal: 501 Feature: ATKPython)

[NETWORK] 6200@io02 - (Err: 15) Unable to connect to license server

License configuration (environment variables):
---------------------------------------------------------------------------
QUANTUM_LICENSE_PATH = '6200@io02:/gpfs1/
---------------------------------------------------------------------------
*** Make sure to include the information above when contacting support ***

For assistance on resolving this matter, there are several options:
  Consult the FAQ             : http://quantumwise.com/support/faq
  Find help on the Forum      : http://quantumwise.com/forum
  Read the installation guide : http://quantumwise.com/support/manuals
  Contact support             : support@quantumwise.com

I would be appreciate it if you can help me about the problem.  Looking forward to hearing from you soon!

Title: Re: Unable to connect to license server
Post by: Petr Khomyakov on April 9, 2018, 09:41

Please contact quantumatk-support@synopsys.com for the license issues.