Author Topic: Unable to connect to license server  (Read 2281 times)

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Offline Summer

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Unable to connect to license server
« on: April 8, 2018, 15:34 »
Dear professional,
    I use the Virtual NanoLab 2016.4 software since last year and it  always works well. However,  the  Virtual NanoLab 2016.4 can not calculate the simulation results  recently. It is caused by the licenses error, but I do not know how to solve it. The detailed errors are as follows:
License Error: (Internal: 501 Feature: ATKPython)

[NETWORK] 6200@io02 - (Err: 15) Unable to connect to license server

License configuration (environment variables):
QUANTUM_LICENSE_PATH = '6200@io02:/gpfs1/
*** Make sure to include the information above when contacting support ***

For assistance on resolving this matter, there are several options:
  Consult the FAQ             :
  Find help on the Forum      :
  Read the installation guide :
  Contact support             :

I would be appreciate it if you can help me about the problem.  Looking forward to hearing from you soon!

Offline Petr Khomyakov

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Re: Unable to connect to license server
« Reply #1 on: April 9, 2018, 09:41 »
Please contact for the license issues.