Author Topic: VNL crashes - problems with Builder  (Read 61 times)

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Offline hagelberg

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VNL crashes - problems with Builder
« on: September 8, 2019, 21:51 »
Dear Sir/Madam

Here's my problem: whenever I load any file into Builder, VNL crashes.
This does not happen when I use the Builder Plugin option. In this case, the chosen structure appears in the Builder window, and I can manipulate it using the Builder tools. However, when I try to load a second structure from the Plugin menu into the Builder, I get an error message (attached: Error1).
Also, trying to close Builder yields an error message (attached: Error2).

I'm using QuantumATK 2018.06. The operating system of my computer is Windows 7 Enterprise.
I installed QuantumATK 2018.06 one year ago and until now did not encounter any problems related to Builder. I checked if some destructive interference with recent computer updates could be at the root of the sudden trouble. This does not seem to be the case.

I realize that there is some material on VNL crashes due to Builder on this forum, but I did not find anything that obviously speaks to the problem at hand.

Thanks,
Frank

Online Petr Khomyakov

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Re: VNL crashes - problems with Builder
« Reply #1 on: September 9, 2019, 09:27 »
Please could you post a file that gives rise to a crash of the Builder?

Offline hagelberg

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Re: VNL crashes - problems with Builder
« Reply #2 on: September 9, 2019, 14:39 »
Any arbitrary file I try to load into the Builder.
I 've been using the Builder for files with extension *.py and *.hdf5. Any .py or .hdf5 file gives rise to a crash of the Builder.

Thanks,
Frank

Online Petr Khomyakov

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Re: VNL crashes - problems with Builder
« Reply #3 on: September 9, 2019, 14:53 »
I suggest reporting this issue directly to quantumatk-support@synopsys.com.

Offline hagelberg

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Re: VNL crashes - problems with Builder
« Reply #4 on: September 9, 2019, 16:29 »
Thanks, I will do this.