QuantumATK > General Questions and Answers

[Bug] Cannot open Vewer or Builder of QATK2020.09 under RDP environment

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berlin:
Need to use RDP (Remote Desktop Protocol, Remote Desktop Connection) to control the remote Windows system with QuantumATK installed.
QuantumATK 2019.03 can work normally under RDP environment.
However, when you open the Builder or Viewer of QuantumATK 2020.09 under RDP, it hangs (win7 remote, win10 client) or is auto-killed (win10 remote, win10 client) .

Anders Blom:
Sounds like an issue with the 3D graphics. You can try to switch off shaders in File/Preferences, or make sure the remote machine properly handles the graphics hardware acceleration to support advanced 3D graphics. I don't know much about the details on that though.

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