It is possible that the system is not set up correctly geometrically. Sometimes the "bulk to device" conversion isn't perfect, and then you have to adjust it a bit. Without seeing the coordinates, however, it's impossible to say.
I'm not sure I agree with the discussion of double vs. single contour. The idea of the double contour is to make it possible to converge even difficult cases where a bound state is present in the bias window. In practice this typically occurs at high bias, and so 11.2 is potentially able to handle much larger bias values than 2008.10, where you usually had to struggle to get about 1 V bias. We have successfully tried up to 5 V bias with 11.2.
So my guess, again without having seen the system, is that the problem at hand is more a matter of geometry than contour integration.