Messages

1

Installation and License Questions / Re: Trouble installing latest version

« on: May 27, 2011, 22:40 »

Thanks, Anders! I'll let you know if I have any problems with your instructions below. It seems I need to enlist the help of some local IT guys to do these steps. After running vcredist_x86, it appears that it isn't enough to have admin rights on the machine, I have to be in the Administrator group (which is, apparently, different). Since currently it appears that I have admin rights but i'm not in the Administrator "group", somehow, vcredist_x86 and atkpython seem to both exit with errors. This may have been the root of the problem in the first place. Funny thing--I've never run into this problem before, and I've installed a lot of other things on this machine without any issue.

I'll probably try rerunning the installer with extra-super-special rights first, and then i'll check back if I still have problems following the steps you outlined. Thanks again for your help!

2

Installation and License Questions / Trouble installing latest version

« on: May 27, 2011, 15:48 »

Hello,

I have installed previous versions in the past (distro 10), but for some reason I cannot seem to install the new version 11.2.3. My OS is Windows XP, 32 bit.

The installation proceeds almost to the end (according to the progress meter) but then quits with the following pop-up:

There has been an error.
Error running D:\Program Files\Quantumwise\atk-11.2.3/vcredist_x86.exe /q:a /c:"msiexec /i vcredist.msi /qn /l*v C:\DOCUME~1\gsho\LOCALS~1\Temp\vcredits_x86.log
:Program ended with an error exit code
The application will exit now.

Any ideas? My only idea is that it doesn't like the space in the path, but I've installed version 10 in the same directory tree and its worked previously (I've since uninstalled version 10....)

Any help appreciated!!