Problem with installing atk2008.10.0

[hejun8035]

I'm encounter a problem when installing atk .the error details is that:

[bx2009@node11 bin]$ export ATOMIST_LICENSE_FILE=27000@node11
[bx2009@node11 bin]$ atk --version
ERROR: license feature checkout failed: License server machine is down or not responding.
 See the system adminstrator about starting the license server system, or
 make sure you're referring to the right host (see LM_LICENSE_FILE).
Feature:       ATKmaster
Hostname:      node11
License path:  27000@node11:/home/bx2009/atk-2008.10.0/bin/license.lic
FLEXnet Licensing error:-96,7.  System Error: 2 "No such file or directory"
For further information, refer to the FLEXnet Licensing End User Guide,
available at "www.macrovision.com".
Traceback (most recent call last):
NLError: License required - contact Atomistix.
[bx2009@node11 bin]$ atk --version

16:09:04 (lmgrd) -----------------------------------------------
16:09:04 (lmgrd)   Please Note:
16:09:04 (lmgrd)
16:09:04 (lmgrd)   This log is intended for debug purposes only.
16:09:04 (lmgrd)   In order to capture accurate license
16:09:04 (lmgrd)   usage data into an organized repository,
16:09:04 (lmgrd)   please enable report logging. Use Macrovision's
16:09:04 (lmgrd)   software license administration  solution,
16:09:04 (lmgrd)   FLEXnet Manager, to  readily gain visibility
16:09:04 (lmgrd)   into license usage data and to create
16:09:04 (lmgrd)   insightful reports on critical information like
16:09:04 (lmgrd)   license availability and usage. FLEXnet Manager
16:09:04 (lmgrd)   can be fully automated to run these reports on
16:09:04 (lmgrd)   schedule and can be used to track license
16:09:04 (lmgrd)   servers and usage across a heterogeneous
16:09:04 (lmgrd)   network of servers including Windows NT, Linux
16:09:04 (lmgrd)   and UNIX. Contact Macrovision at
16:09:04 (lmgrd)   www.macrovision.com for more details on how to
16:09:04 (lmgrd)   obtain an evaluation copy of FLEXnet Manager
16:09:04 (lmgrd)   for your enterprise.
16:09:04 (lmgrd)
16:09:04 (lmgrd) -----------------------------------------------
16:09:04 (lmgrd)
16:09:04 (lmgrd)
16:09:04 (lmgrd) Unknown host: node11
16:09:04 (lmgrd) EXITING DUE TO SIGNAL 33


who can give me help?  thanks!

[Anders Blom]

A couple of fundamental questions:

• Do you have a floating license? That is, does the first line in the license file look like "SERVER node11 f22991c7311e 27000
• Have you started the license daemon (lmgrd) on node11?

[hejun8035]

thank you reply!
we have the licence look like you say,but how to started the license daemon (lmgrd) on node11 ?
(we only install licence according to the ATK manual 2008.10.0

[Anders Blom]

Installation of the license daemon lmgrd is described in the manual: http://quantumwise.com/documents/manuals/ATK-2008.10/chap.license.html#sect2.license.floating Simply put, you give the command

Code

lmgrd -c license.lic -l log &

but there are some things to keep in mind, like

• path to license (and license manager)
• lmgrd should not be run by root
• you probably want the daemon to start automatically each time you reboot
• etc

These things are discussed in the manual.

[hejun8035]

the command "lmgrd -c license.lic -l log &" we have executed,and the log file paste above!
there is something wrong!

[Anders Blom]

It seems your system cannot resolve the hostname "node11". Can you do "ping node11" and "ssh node11" from any machine? Either you have to check your hostname lookup tables (/etc/hosts, or something similar depending on your Linux distribution), or perhaps you can specify the full name of node11 in the license file, like "node11.myuniversity.edu.com", or simply it's IP number (like 123.124.125.126).

[hejun8035]

I can't ping node11 from another machine,it shows "no route to host".
what should I do next?

[Anders Blom]

The exact solution to the problem depends on the precise details of your cluster configuration. You need to consult your system administrator, this is a general problem with your cluster, and not related to ATK a priori. Once you have set up your host table, so you can ssh between the nodes properly, etc, ATK and lmgrd should work fine too.

Is there a particular reason lmgrd should run on a compute node? It is more common that the license server runs on the head node.

[hejun8035]

I'm the system administrator,we have set up our host table, we can ssh between the nodes properly now.

The errors listed above is lmgrd runned on a compute node.

can license modify hostname?

[Anders Blom]

Yes, you are free to edit the hostname of the license server. You can not, modify the MAC address, so if the current specification in the license file refers to node11, you are locked to this node. Is this the MAC you specified when you applied for the license? We can modify that, if you contact us by email with customer details (university name etc).

[hejun8035]

when we ping node11,it shows unkown hostname,but it can ping 1.0.0.11 propertly.Now,we set the hostname as 1.0.0.11,the false shows:

13:16:09 (lmgrd) -----------------------------------------------
13:16:09 (lmgrd)   Please Note:
13:16:09 (lmgrd)
13:16:09 (lmgrd)   This log is intended for debug purposes only.
13:16:09 (lmgrd)   In order to capture accurate license
13:16:09 (lmgrd)   usage data into an organized repository,
13:16:09 (lmgrd)   please enable report logging. Use Acresso Software Inc.'s
13:16:09 (lmgrd)   software license administration  solution,
13:16:09 (lmgrd)   FLEXnet Manager, to  readily gain visibility
13:16:09 (lmgrd)   into license usage data and to create
13:16:09 (lmgrd)   insightful reports on critical information like
13:16:09 (lmgrd)   license availability and usage. FLEXnet Manager
13:16:09 (lmgrd)   can be fully automated to run these reports on
13:16:09 (lmgrd)   schedule and can be used to track license
13:16:09 (lmgrd)   servers and usage across a heterogeneous
13:16:09 (lmgrd)   network of servers including Windows NT, Linux
13:16:09 (lmgrd)   and UNIX. Contact Acresso Software Inc. at
13:16:09 (lmgrd)   www.acresso.com for more details on how to
13:16:09 (lmgrd)   obtain an evaluation copy of FLEXnet Manager
13:16:09 (lmgrd)   for your enterprise.
13:16:09 (lmgrd)
13:16:09 (lmgrd) -----------------------------------------------
13:16:09 (lmgrd)
13:16:09 (lmgrd)
13:16:09 (lmgrd) Failed to open the TCP port number in the license.

what's this mean?

[Anders Blom]

Most modern Linux setups are for security reasons configured with all ports closed, for instance using the pfilter packet filtering system (kind of like a local firewall), unless you explicitly open them. So, you need to open port 27000 before FLEXlm can use it. If you use pfilter, then you open the port by opening the file /etc/pfilter.conf and adding the lines:

Code

# For Atomistix ToolKit
OPEN tcp 27000:27009
OPEN udp 27000:27009

Finally you must restart the service:

Code

service pfliter restart

Your system setup might be different, and you may have to use different commands / edit different files. Also note that the vendor daemon opens a random port each time. If your system is setup with a very tight security, these ports are probably also blocked. If the port is random it's hard to add it to the pfilter configuration, but you can lock the port to a particular value by editing the license file. Let's say we want to use port 27003 for the vendor daemon:

Code

VENDOR atomist port=27003

In this case the port is already open, by the additions to "pfilter.conf" above. If you choose a different port, you need to add it to "pfilter.conf" as well.

[hejun8035]

thank you reply ，but we can't find pfilter.conf in /etc ,is any error?

[Anders Blom]

First, which Linux (distribution/version) do you use?

There are two possibilities: either the file is somewhere else on your Linux (which we can figure out when we know which Linux it is), or the file is not yet created because there was so far no need for it. In the latter case, just create the file first, and then enter the info into it.

[renren123123]

CENTOS 5.2