Excuse me, it's been silent in the past "5" days, and no further constructive indication from support@quantumwise.com,
may I know when/who/how will help take care customer's cluster problem as promised in the mail?
if not, please gives comment on what our IT do for this cluster specific issue? after all, we'd put a lot on ATK
thank you so much.
==mail info====
1) I do see from the images you attached that it looks like not all CPU cores are in use, but from this information it is impossible for me to say why.
2) When submitting an ATK job, deciding on which cores to use for the job is entirely a matter of job submission parameters, which is highly cluster dependent; the appropriate job submission method depends entirely on how the cluster is configured. For example, I personally use a cluster with 3 different types of nodes (nodes with 8, 16, and 24 cores on each node). And I also submit jobs that use only 1 type of node, e.g. 3 16-core nodes for a total of 48 cores. Those nodes have the "node property" of "name" xeon16, and that's what I specify upon job submission in order to choose those particular nodes. So, as you see, it's a cluster specific issue.
Perhaps it would be easier if I communicated directly with the customer, e.g. using teamviewer?