Author Topic: License error in FIHAIM in ATK2017 cluster  (Read 1414 times)

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Offline faxer92

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License error in FIHAIM in ATK2017 cluster
« on: April 30, 2018, 14:50 »
Dear Sir
when I test run program at link https://docs.quantumwise.com/manuals/Types/FHIaimsCalculator/FHIaimsCalculator.html
it shows no matching license as follows:

License Error: (Internal: 455 Feature: ATKFHIaims)

[LOCAL] /home/xxxxxx/.quantumwise/licenses/a-xxxx-qw2017.lic - (Err: 51) Unable to use network license as a local license
[NETWORK] 6200@localhost - (Err: 9) Feature not found
[NETWORK] 6200@localhost - (Err: 9) Feature not found
[NETWORK] 6200@localhost - (Err: 9) Feature not found
[NETWORK] 6200@localhost - (Err: 9) Feature not found

License configuration (environment variables):
---------------------------------------------------------------------------
QUANTUM_LICENSE_PATH = ':/home/xxxxx/.quantumwise/licenses:6200@localhost:6200@localhost:6200@localhost'
---------------------------------------------------------------------------
*** Make sure to include the information above when contacting support ***

For assistance on resolving this matter, there are several options:
  Consult the FAQ             : http://quantumwise.com/support/faq
********
In the morning, I reported this event to my local agency, Annie, a superior  Pitotech corp's employee , she checked and
also confused at this license issue, explained she had issued the complete ATK to us in last march, 2017(purchase).
For this, she kindly pass my information to you, and suggest me to report to you to get quick answer.
Could you please kindly help us check this problem ASAP since I'm going to report in a forum in Hawaii, and need
benchmark  FIHAIM potential with others, and I believe FIHAIM would be a discussion point after my session.

Much appreciate for your assistance
Best, Ethan  ;)

ps. license file can be followed in Annie's mail
thanks again
« Last Edit: April 30, 2018, 15:52 by faxer92 »

Offline Ulrik G. Vej-Hansen

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Re: License error in FIHAIM in ATK2017 cluster
« Reply #1 on: April 30, 2018, 15:46 »
For license issues, please contact quantumatk-support@synopsys.com. It allows us to discuss the details more freely.
I will have a look at it based on the information you have posted here.

Offline faxer92

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Re: License error in FIHAIM in ATK2017 cluster
« Reply #2 on: May 1, 2018, 05:00 »
Hello, I'd post message via your supporting mail address and quickly got an official message:
----------------
We have received your information regarding "[Help] License error in FHIAIM in ATK2017 cluster". A Case has been opened for your issue and assigned to a Support Center Engineer.
Your Case number is: 8001114095
Description: [Help] License error in FHIAIM in ATK2017 cluster
Customer Tracking Number   :
To access the CASE 8001114095 Click here
-------------
When clicking the link, it connect to a Synopsys system, which requires official sign in
shall I generate a new account before trace the number?
thank you very much!!  ;)

Offline Ulrik G. Vej-Hansen

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Re: License error in FIHAIM in ATK2017 cluster
« Reply #3 on: May 1, 2018, 09:03 »
Sorry, we are in the process of transitioning between two e-mail adresses for support, and seems I was a little too hasty. Could you write to support@quantumwise.com instead?

Offline faxer92

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Re: License error in FIHAIM in ATK2017 cluster
« Reply #4 on: May 3, 2018, 01:00 »
Hi, Mr. Ulrik
Last night my agency admit that my cluster license in ATK2017 didn't include this function, and they also lost the authorization from QW since yesterday, so I have to solve it by myself. Could you pass this information to associated Unit (QW or Synopsys) and help me purchase this function (can I get a trial test license before that) ? Channel is open, much appreciate for your assistance. 
« Last Edit: May 3, 2018, 01:08 by faxer92 »

Offline Ulrik G. Vej-Hansen

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Re: License error in FIHAIM in ATK2017 cluster
« Reply #5 on: May 3, 2018, 09:23 »
Unfortunately not - the contract between QuantumWise and the developers of FHI-AIMS has been terminated, so we can no longer issue licenses with that feature. If you wish to use FHI-AIMS, you will need to download, install and run it yourself.