license problem

[chambette]

Hello,


I have two licenses of 16 processors. I'm not able to send a second job  (only to send one job at 16 processors or two jobs at 8 processors).

See message below, any help will be great.

 License Error: (Internal: 449 Feature: ATKSlave)

[LOCAL] C:\Program Files (x86)\QuantumWise\VNL-ATK-2015.0\license\ksu-qw.lic - (Err: 51) Unable to use network license as a local license
[NETWORK] 6200@WIN-MTQ0KIV46QQ - (Err: 17) Request for more licenses than available on license server
[NETWORK] 6200@WIN-MTQ0KIV46QQ - (Err: 17) Request for more licenses than available on license server

License configuration (environment variables):
---------------------------------------------------------------------------
QUANTUM_LICENSE_PATH = '6200@WIN-MTQ0KIV46QQ;C:\\Users\\Administrator\\.quantumwise\\licenses'
LMX_LICENSE_PATH     = 'C:\\Program Files (x86)\\QuantumWise\\VNL-ATK-2015.0\\license\\ksu-qw.lic;C:\\Program Files (x86)\\QuantumWise\\VNL-ATK-2015.0\\license\\ksu-qw.lic'
---------------------------------------------------------------------------

[Anders Blom]

Can you please contact us on support@quantumwise.com instead and attach your license file, then we can have a closer look.

[Kim_W]

I have a license of 40 processors. But today only one computer can contact  to license server. Log file warning that no more licenses available. When I shut down this computer, the another will succeed. But the general statistics in LM-X License Server show that Users cuurently logged in: 2.

[Petr Khomyakov]

Please contact support@quantumwise.com and attach your license file.